1. Introduction
Welcome to Eliza Infotech (“Company,” “we,” “our,” “us”). We are committed to offering high-quality CCTV installation services and equipment to meet your security needs. This Shipping and Delivery Policy outlines our procedures for delivering equipment and scheduling installation services. By using our services, you agree to the terms outlined in this policy.
2. Delivery of Equipment
a. Processing Time
- Order Processing: Orders for CCTV equipment are processed within 1-2 business days of receipt.
- Delivery Time: After processing, delivery typically takes 3-7 business days depending on your location. Please note that delivery times may vary based on the shipping method selected and the destination.
b. Shipping Methods
- We offer various shipping methods including standard, expedited, and next-day delivery, depending on your location and the urgency of your order.
- All orders will be delivered within 3-10 business days.
c. Shipping Charges
- Shipping charges are calculated based on the weight, dimensions of the equipment, and delivery location.
- Shipping costs will be displayed during checkout before you complete your purchase.
d. Delivery Locations
- We deliver to locations within [specify regions]. If your location is outside our standard delivery area, please contact us for potential arrangements.
e. Order Tracking
- Once your order is shipped, you will receive an email or SMS with a tracking number.
- You can use this number to track the status of your delivery.
3. Installation Services
a. Scheduling Installation
- Appointment Booking: Installation services are scheduled after the equipment is delivered. We will contact you to arrange a convenient time for installation.
- Availability: Installation appointments are available during our regular business hours (e.g., Monday to Friday, 9 AM to 6 PM). We will do our best to accommodate your preferred time, but scheduling is subject to availability.
b. Installation Fees
- Installation services are charged separately from equipment costs.
- The fee depends on the complexity of the installation and your location. A quote will be provided prior to scheduling.
c. Installation Process
- Pre-Installation: Our technician will review your location and installation requirements before the appointment. Please ensure the installation area is ready and accessible.
- On-Site Installation: Our technician will install and configure the CCTV equipment as per your requirements. Any additional services or adjustments will be discussed and agreed upon prior to commencement.
4. Delivery and Installation Policies
a. Damaged Equipment
- If your equipment arrives damaged, please notify us within 48 hours of receipt.
- Provide photos of the damage along with your order number to facilitate a replacement or repair.
b. Rescheduling and Cancellations
- To reschedule or cancel an installation appointment, please inform us at least 24 hours in advance.
- Late cancellations or no-shows may incur a rescheduling fee.
c. Access Requirements
- Ensure the installation site is accessible and prepared.
- Our technician will need clear access to the installation area and necessary power sources.
5. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time. Changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping and installation procedures.